Contact the National Flood Insurance Program (NFIP)

For general inquiries about the National Flood Insurance Program, contact the NFIP Help Center at 800-427-4661.

You can also contact FloodSmart@FEMA.DHS.gov. Most inquiries are answered within five business days.

What can we help you with?

  • To purchase, change, or renew your policy or to learn more about coverage, contact your insurance agent or company.

    If you are not sure who your insurer is, you can call the NFIP Help Center at 800-427-4661.

    If you have a policy with NFIP Direct, call 800-638-6620 to start your claim.

  • Contact your insurance agent or company to start your claim.

    If you are not sure who your insurer is, you can call the NFIP Help Center at 800-427-4661.

    If you have a policy with NFIP Direct, call 800-638-6620 to start your claim.

  • Visit the Map Service Center or call 877-FEMA-MAP (877-336-2627).

    During business hours, you can also live chat with a FEMA map specialist.

  • Visit DisasterAssistance.gov or call 800-621-3362 (TTY 800-462-7585).

    If you have flood insurance and have filed a flood claim, FEMA encourages you to also apply for disaster assistance. You may be eligible to receive help for uninsured or underinsured losses, including assistance for temporary housing.

  • If you are unable to find the information you need from your insurance provider or the NFIP, visit the Office of the Flood Insurance Advocate.