Hurricane Helene

If you have flood insurance from FEMA's National Flood Insurance Program and experienced flooding during Hurricane Helene, visit How Do I Start My Claim to learn more about how to file your flood insurance claim. Further details on FEMA operations can be found on the following links: https://www.fema.gov/hurricane-helene Spanish: https://www.fema.gov/es/helene 

ICC Benefits Decision Upheld

Dear Policyholder:

After reviewing the issues raised in your flood insurance appeal, the Department of Homeland Security, Federal Emergency Management Agency (FEMA) agrees with the decision of your flood insurer, Allstate Insurance Company, to deny your request for Coverage D - Increased Cost of Compliance benefits under the Standard Flood Insurance Policy (SFIP).

No Direct Physical Loss Tile Floors Decision Upheld

Overview

The policyholder through their representative (hereinafter "policyholder") filed an appeal on August 2020, alleging their flood insurance carrier (hereinafter “insurer”) improperly denied part of their claim under the Standard Flood Insurance Policy (SFIP) [1] for damages to covered property arising from a flood event dated May 2020. [2]

In its review, FEMA found the following facts relevant:

No Direct Physical Loss Air Vents Mold Mildew or Moisture Decision Upheld

Overview

The policyholder filed an appeal on March 2020, alleging their flood insurance carrier (hereinafter “insurer”) improperly denied part of his claim under the Standard Flood Insurance Policy (SFIP) [1] for damages to covered property arising from a flood event dated August 2017. [2]

In its review, FEMA found the following facts relevant:

No Direct Physical Loss Tile Floor Mold Mildew or Moisture Decision Upheld

Overview

The policyholder filed an appeal on May 2020, alleging their flood insurance carrier (hereinafter “insurer”) improperly denied part of their claim under the Standard Flood Insurance Policy (SFIP) [1] for damages to covered property arising from a flood event dated September 2019. [2]

In its review, FEMA found the following facts relevant:

ICC Benefits Decision Upheld

Overview

The policyholders filed an appeal on February 2020, alleging their flood insurance carrier (hereinafter “insurer”) improperly denied part of their claim under the Standard Flood Insurance Policy (SFIP) [1] for damages to covered property arising from Superstorm Sandy on October 2012. [2]

In its review, FEMA found the following facts relevant:

No Direct Physical Loss HVAC Decision Upheld

Dear Policyholders:
After reviewing the issues raised in your flood insurance appeal, the Department of Homeland Security, Federal Emergency Management Agency (FEMA) agrees with the decision of your flood insurer, Wright National Flood Insurance Company, to deny payment for your interior air handlers.

In your appeal, you contend your air handlers, although not directly damaged by flood, needed replacement in order to be compatible with the rest of your damaged HVAC system due to a change in refrigerant type.

No Direct Physical Loss Mold Mildew or Moisture Decision Upheld

Summary

The policyholder appealed the flood insurance carrier’s (hereinafter “insurer”) denial of a claim under the Standard Flood Insurance Policy (SFIP) [1] for damages to her property arising on September 2019.

The policyholder files this appeal under 44 C.F.R § 62.20. The appeals process is available after the insurer issues a written denial, in whole or in part, of the policyholder’s claim. [2]