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Texas Flooding

Please take action to protect yourself during the Texas flooding. Information on how to stay safe can be found on this resource page. If you are a flood insurance policyholder, visit Recovering After a Flood for more.

Tropical Storm Chantal

While Tropical Storm Chantal is passing through, remember to stay inside and follow local officials' instructions. If you are a policyholder and have been affected by the storm, learn how to Start Your Flood Insurance Claim.

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How to document flood damage

Recovery begins once floodwaters recede. If you have flood insurance, you don’t have to go through it alone.

When it’s safe to return home, act quickly to document flood damage. Early action can support your flood insurance claim and gets you on the road to recovery.

Destroyed furniture outside of house
Damaged wall

Document everything before you start cleanup

Take clear pictures and videos of damaged items before cleaning, fixing or throwing them out. Capture wide shots and close-ups of walls, floors and furniture. Remember to record serial numbers from electronics and appliances to support your claim.

Living room under construction

Hold onto damaged materials and repair receipts

Keep small samples of damaged materials for the insurance agent, they will help prove your losses. If you start repairs before you receive your claim, save all of your receipts for repair costs and newly purchased items.

Shop Vac in previously flooded room

Choose qualified repair services

Select a reputable repair service to ensure your home is fixed safely. Avoid scams by checking the service provider’s qualifications and references. 

Stop mold before it spreads

Mold can start forming within 24-48 hours of flooding. Acting early is key to preventing permanent damage and serious health risks. Keep in mind: mold damage is not covered under standard NFIP flood insurance policies.

How to prevent mold growth

FAQs about documenting flood damage and mold

Helpful resources for preparing for and recovering from a flood

  • What to do before a flood
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    Stack of files

    Stay safe by protecting valuables and storing important documents before a flood is imminent.

  • Start a claim to start recovery
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    Minor flooding in a house

    Learn what flood insurance covers and find out how flood insurance claims work.

  • Need to appeal your claim?
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    Man and woman sitting down reading documents

    Understand your rights and how to challenge a flood insurance claim decision.

Get flood insurance to protect what matters most