Contact the National Flood Insurance Program
General Inquiries
For general inquiries about the National Flood Insurance Program (NFIP), contact the FEMA Mapping and Insurance eXchange (FMIX) center at (877) 336-2627 or by email.
Our live chat operators are available Monday–Friday 9 a.m.–5 p.m. ET.
How can the NFIP help you?
Contact your flood insurance agent or company to purchase, change or renew your policy.
If you are not sure who your insurer is, you can call the FMIX Help Center at (877) 336-2627.
Report your loss immediately to your insurance agent or carrier. If you have a policy with NFIP Direct, call (800) 638-6620 to start your claim.
Need help finding your insurance agent or carrier? Call the NFIP at (877) 336-2627.
You can find flood maps at FEMA’s Map Service Center or call (877) FEMA-MAP (877-336-2627).
During business hours, you can also live chat with a FEMA map specialist.
FEMA encourages applying for disaster assistance even if you have flood insurance. You may be eligible to receive help for uninsured or underinsured losses, like temporary housing assistance.
Go to DisasterAssistance.gov or call (800) 621-3362 (TTY 800-462-7585).
For WYO Contact Information, see the NFIP WYO Toll-Free Contacts.
If you are unable to find the information you need from your insurance provider or the NFIP, go to the Office of the Flood Insurance Advocate.