Contact the National Flood Insurance Program

For general inquiries about the National Flood Insurance Program (NFIP), contact the FEMA Mapping and Insurance eXchange (FMIX) center at 877-336-2627, or by email or chat.

You can also contact Most inquiries are answered within 5 business days.

For WYO Contact Information, see the NFIP WYO Toll-Free Contacts.

What can we help you with?

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Contact your insurance agent or company to purchase, change, or renew your policy or to learn more about coverage.

If you are not sure who your insurer is, you can call the FMIX Help Center at 877-336-2627. If you have a policy with NFIP Direct, call 800-638-6620 to start your claim.

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Visit the Map Service Center or call 877-FEMA-MAP (877-336-2627).

During business hours, you can also live chat with a FEMA map specialist.

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Visit or call 800-621-3362 (TTY 800-462-7585).

If you have flood insurance and have filed a flood claim, FEMA encourages you to also apply for disaster assistance. You may be eligible to receive help for uninsured or underinsured losses, including assistance for temporary housing.