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Texas Flooding

Please take action to protect yourself during the Texas flooding. Information on how to stay safe can be found on this resource page. If you are a flood insurance policyholder, visit Recovering After a Flood for more.

Tropical Storm Chantal

While Tropical Storm Chantal is passing through, remember to stay inside and follow local officials' instructions. If you are a policyholder and have been affected by the storm, learn how to Start Your Flood Insurance Claim.

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Contact the National Flood Insurance Program

Contact methods: phone and email

General Inquiries

For general inquiries about the National Flood Insurance Program (NFIP), contact the FEMA Mapping and Insurance eXchange (FMIX) center at (877) 336-2627 or by email.

Our live chat operators are available Monday–Friday 9 a.m.–5 p.m. ET.

How can the NFIP help you?

Contact your flood insurance agent or company to purchase, change or renew your policy.

If you are not sure who your insurer is, you can call the FMIX Help Center at (877) 336-2627.

Report your loss immediately to your insurance agent or carrier. If you have a policy with NFIP Direct, call (800) 638-6620 to start your claim.

Need help finding your insurance agent or carrier? Call the NFIP at (877) 336-2627.

You can find flood maps at FEMA’s Map Service Center or call (877) FEMA-MAP (877-336-2627).

During business hours, you can also live chat with a FEMA map specialist.

FEMA encourages applying for disaster assistance even if you have flood insurance. You may be eligible to receive help for uninsured or underinsured losses, like temporary housing assistance.

Go to DisasterAssistance.gov or call (800) 621-3362 (TTY 800-462-7585).

For WYO Contact Information, see the NFIP WYO Toll-Free Contacts.

If you are unable to find the information you need from your insurance provider or the NFIP, go to the Office of the Flood Insurance Advocate.

Protect the life you’ve built with flood insurance