Disaster Response
FEMA's National Flood Insurance Program is standing by to assist you and your community before, during or after a flooding disaster.
Below are a number of resources available for your use, including claim instructions, social media posts, fact sheets and other products to equip you with timely and helpful flooding disaster information. All resources may be distributed widely with other partners in insurance, public safety, emergency management, and elsewhere. Please direct media inquiries to the Media Toolkit (English | Spanish).
- What to Do Before a Flood
- Flood Loss Avoidance English | Spanish
- Flood After Fire: Your Increased Risk
- How to Secure Documents in Preparation for a Flood English | Spanish
- How to Document Damage and Start Clean-Up
- Recovering Financially After a Flood Booklet English | Spanish
- Identifying Your Advocates After a Flood English | Spanish
- Reducing Future Flood Damage
- Save Your Family Treasures (FEMA.gov)
- Salvaging Water-Damaged Family Valuables and Heirlooms
- After the Flood: Advice for Salvaging Damaged Family Treasures English | Spanish
- Federal Disaster Assistance: Meeting the Flood Insurance Requirement English | Spanish
- Social Media Messaging for Flood After Fire English | Spanish
- Social Media Messaging for Hurricanes English | Spanish
- Social Media Messaging for Inland Flooding
- Social Media Messaging for Spring Flooding
- Flood Safety Social Media Toolkit (Ready.gov)
- Flood Loss Avoidance (Video) English | Spanish
- How to Document Damage (Video)
- Social Media Messaging for General Flooding English | Spanish
- NFIP Media Toolkit English | Spanish
Request Printed Publications
To order free copies of these publications and others, visit agents.floodsmart.gov/puborderform.
To view and download digital-only publications, visit the NFIP Resource Library at agents.floodsmart.gov/resource-library.
Additional Guidance & Contact Information
For questions about the NFIP, contact the FEMA Mapping and Insurance eXchange (FMIX) Customer Care Center at (877) 336-2627, by email, or chat live with a specialist via the FMIX website Monday-Friday from 9 a.m. to 5 p.m..